Terms & Conditions:

I. General Terms and Conditions Studio Frowijn
II. Terms of Use Studio Frowijn & FROWIJN brand
III. Stores Sales Policy FROWIJN brand by Studio Frowijn
IV. Privacy Policy Studio Frowijn & FROWIJN brand

I. General Terms and Conditions Studio Frowijn

1 Agreement, offer and confirmation
1.1 These General Terms and Conditions (“General Terms and Conditions”) govern all offers and the preparation, content and performance of all agreements concluded between the client and the contractor (the “Designer”). Deviations from these General Terms and Conditions may be agreed on between the client and the Designer only in writing.
1.2 All offers are without commitment and are valid for two months. Prices quoted may be subject to change due to unforeseen changes in the work. Prices are exclusive of VAT. The rates and offers quoted do not automatically apply to future commissions. The client warrants that the information provided to the Designer by it or on its behalf and on which the Designer bases the offer is correct and complete.
1.3 Commissions are confirmed in writing by the client. If the client fails to do so but consents to the Designer commencing the work commissioned, the terms of the offer are deemed to have been agreed on and these General Terms and Conditions apply. Any subsequent oral agreements and stipulations are not binding on the Designer until he has confirmed them in writing.


2 Performance of the agreement
2.1 The Designer must make every effort to perform the work commissioned carefully and independently, to promote the client’s interests to the best of his or her ability and to aim to achieve a result that is useful to the client, as can and may be expected of a reasonably and professionally acting designer. To the extent necessary the Designer must keep the client informed of the progress of the work.
2.2 The client must do any and all things that are reasonably necessary or required to enable the Designer to deliver punctually and properly, such as supplying (or causing the supply of) complete, sound and clear data or materials in a timely manner of which the Designer states or of which the client understands or should reasonably understand that they are necessary for the performance of the agreement.
2.3 Terms stated by the Designer for the performance of the work commissioned are approximations only, unless otherwise agreed in writing.
2.4 Unless otherwise agreed, the following do not form part of the work commissioned to the Designer:
a. performing tests, applying for permits and assessing whether the client’s instructions comply with statutory or quality standards;
b. investigating any existing rights, including patents, trademarks, drawing or design rights or portrait rights of third parties; and
c. investigating the possibility of the forms of protection referred to in (b) for the Client.
2.5 Prior to performance, production, reproduction or publication, the parties must give each other the opportunity to check and approve the final draft, prototypes or galley proofs of the result.
2.6 Differences between the (final) result and the agreements made cannot serve as grounds for rejection, discount, damages or dissolution of the agreement if those differences are reasonably of minor importance, taking all the circumstances into account.
2.7 Any complaints must be filed with the Designer in writing at the earliest possible time but no later than ten business days after completion of the work commissioned, failing which the client is deemed to have accepted the result of the work commissioned in its entirety.


3 Engagement of third parties
3.1Unless otherwise agreed, instructions to third parties in the context of the performance of the work commissioned are given by or on behalf of the client. At the client’s request the Designer may act as an agent for the client’s account and risk. The parties may agree on a fee for such agency.
3.2 If the Designer provides an estimate of third-party costs at the client’s request, that estimate is an approximation only. If required, the Designer may apply for quotations at third parties on the client’s behalf.
3.3 If the Designer procures goods or services from third parties in the performance of the work commissioned, for the Designer’s own account and risk and on the basis of an express agreement, whereby those goods or services are passed on to the client, these general conditions of and/or any separate agreements made with that supplier with regard to warranties and liability also apply to the client.
3.4 If the Designer gives commissions or instructions to production companies or other third parties in the client’s name or otherwise, the client will confirm in writing at the Designer’s request the approval referred to in Article 2.5 of these General Terms and Conditions.
3.5 The client may not engage any third parties without consultation with the Designer if that may influence the performance of the work commissioned as agreed on with the Designer. The Parties will consult, if necessary, as to which other contractors will be engaged and which work will be assigned to them.
3.6 The Designer is not liable for any errors or defects of products or services of third parties engaged by or on be half of the client, irrespective of whether they have been introduced by the Designer. The client itself must hold those parties accountable. The Designer may assist in that regard if necessary.


4 Intellectual and other property rights
4.1All intellectual property rights arising from the work commissioned – including patents, trademarks, drawing or design rights and copyrights – in respect of the results of the work commissioned are vested in the Designer. Insofar as any of such rights can be acquired only by means of an application or registration, the Designer will have the sole and exclusive power to effect that application or registration, unless otherwise agreed.

4.2 The parties may agree that the rights referred to in paragraph 1 are transferred in whole or in part to the client. Such transfer and the conditions, if any, on which the transfer takes place must always be recorded in writing. Until the moment of transfer, a right of use is granted as regulated in Article 5 of these General Terms and Conditions.

4.3 The Designer is entitled at any time to imprint his name on or in, or to remove it from, the result of the work commissioned (or publicity related thereto) or to have his name imprinted on or in, or removed from, the result of the work commissioned, in a manner that is customary for that result. Without the Designer’s prior consent the client may not publish or reproduce the result without identifying the Designer by name.
4.4 Unless otherwise agreed, the (original) results (such as designs, design sketches, drafts, advice, reports, budgets, estimates, specifications, design drawings, illustrations, photographs, prototypes, scale models, templates, prototypes, products and partial products, films audio and video or other presentations, source codes and other materials or (electronic) data files etc.) made by the Designeras part of the work commissioned remain the Designer’s property, irrespective of whether they have been made available to the client or to third parties.
4.5 On completion of the work commissioned, neither the client nor the Designer will be under any custodian duty in respect of any of the materials and data used, unless otherwise agreed.

5 Use of the result
5.1 Once the client has fulfilled all his obligations under the agreement with the Designer, he acquires the right to use the result of the work commissioned in accordance with the agreed purpose. If no such specific purpose has been agreed on, the right of use is limited to that use of the design for which the commission was (manifestly) given. The right of use is exclusive, unless otherwise apparent from the nature of the agreement or otherwise agreed.
5.2 If the result also relates to works that are subject to third - party rights, the parties will makeadditional agreements on how the use of those works will be regulated.
5.3 Without the Designer’s prior written consent, the client is not entitled to change the result of the work commissioned, or to use or reuse it in a broader or different manner than agreed, or to allow third parties to do so. The Designer may make that consent subject to conditions, including payment of a reasonable fee.
5.4 In the event of broader or different use on which no agreement was reached, including any modification, mutilation or infringement on the provisional or final result, the Designer is entitled to compensation on the grounds of infringement of his/her rights of at least three times the agreed fee, or a fee that is reasonably proportional to the infringement committed, without losing any other rights. 
5.5 The client is not (or no longer) permitted to use the results made available, and any right of use granted to the client in the context of the work commissioned will lapse, unless the consequences conflict with the rules of reasonableness and fairness:
a. the moment that the client fails to perform or to fully perform his payment or other obligations under the agreement, or is otherwise in default;
b. if the work commissioned is terminated prematurely for the reasons referred to in Article 8.1 of these General Terms and Conditions; or
c. if the client is declared bankrupt, unless the rights in question have been transferred to the client in accordance with Article 4.2 of These General Terms and Conditions.
5.6 With due observance of the client’s interests, the Designermay use the results at his discretion for his own publicity, to secure commissions, for promotional purposes, including com petitions and exhibitions, etc., and to obtain them on loan, if physical results are involved.

6 Fees and additional costs
6.1 The Designer is entitled to a fee for the performance of the work commissioned. That fee may consist of an hourly rate, a consultancy fee, a fixed amount, whether or not related to the project sum, or any other fee agreed on between the parties.
6.2 In addition to payment of the agreed fee, the Designer is entitled to reimbursement of any costs incurred by him in the performance of the work commissioned, such as administrative overheads, travel and accommodation expenses, costs of prints, copies, (galley) proofs and prototypes, and costs of third parties related to advice, production, supervision, etc. Those costs must be itemised beforehand to the extent possible, unless a mark-up percentage is agreed on.
6.3 If the Designer is required to perform more or other work due to late delivery or non-delivery of complete, sound and clear information and/or materials, any change or error in instructions or briefings, or any external circumstances, such additional work is charged separately on the basis of the Designer’s usual fees. The Designer will then inform the client accordingly beforehand, unless that is impossible due to circumstances or the nature of the work does not allow any delay.
6.4 If the performance of the work commissioned is delayed or interrupted due to circumstances beyond the Designer’s control, the costs involved, if any, are payable by the client. The Designer must attempt to limit those costs to the extent possible.

7 Payment and suspension
7.1 All payments must be made without any deduction, set-off or suspension within 30 days of the invoice date, unless otherwise agreed in writing or stated in the invoice.
7.2 All goods delivered to the client remain the Designer’s property until all the amounts that the client owes the Designer under the agreement concluded between the parties have been paid to the Designer.
7.3 If the client fails to pay all or part of the amounts due, it owes statutory interest and out-of -court costs of Collection, amounting to at least 10% of the invoice amount, subject to a minimum of €150, excluding VAT.
7.4 The Designer must arrange for timely invoicing. In consultation with the client the Designer may charge the agreed fee and costs as an advance, in the interim or periodically.
7.5 The Designer may suspend the performance of the work commissioned after the term for payment has expired and the client, after a written demand to make payment within 14 days, fails to make that payment, or if the Designer is forced to conclude on the grounds of a statement or act on the part of the client that payment will not be made.

8 Notice of termination and dissolution of the agreement
8.1 If the client gives notice of termination of the agreement, without any breach on the part of the Designer, or if the Designer dissolves the agreement on the grounds of breach by the client in the performance of the agreement, the client is liable for damages in addition to the Designer’s fee and the costs incurred in connection with the work performed until that time. In this context any conduct by the client on the grounds of which the Designer cannot reasonably be required to complete the work commissioned is also regarded as breach.
8.2 The damages referred to in the preceding paragraph of this Article include at least the costs arising from obligations undertaken by the Designer in his own name with third parties for the performance of the work commissioned, as well as at least 30% of the balance of the fee that the client would owe the Designer if the work commissioned were completed in full.
8.3 Both the Designer and the client have the right to terminate the agreement in whole or in part with immediate effect, and all amounts due are payable immediately, if a petition in bankruptcy or a petition for a suspension or provisional suspension of payment or for application of the debt rescheduling arrangement is filed in respect of the other party.
8.4 If the Designer’s work consists of recurrently performing work of a similar nature, a continuing performance agreement is involved, unless otherwise agreed in writing. Such an agreement may be terminated only by written notice given while observing a reasonable notice period of no less than three months, during which period the client must continue to purchase the customary amount of work from the Designer or must provide financial compensation.

9 Warranties and indemnities
9.1 The Designer warrants that the result has been designed by him or her or on his or her behalf and, if the result is copyright-protected, that the Designer is the author within the meaning of the Auteurswet (Dutch Copyright Act) and as the copyright owner has power of disposition of the work. The Designer warrants that, as far as he/she knows or reasonably ought to know, the result of the work commissioned does not infringe any third-party rights and is not otherwise unlawful.
9.2 If the client uses the results of the work commissioned, it indemnifies the Designer or persons engaged by the Designer in the performance of the work commissioned against any third-party claims arising from the application or use of the result of the work commissioned. This is without prejudice to the Designer’s liability towards the client for failure to comply with the warranties referred to in the preceding paragraph and any other liability as referred to in Article 10 of these General Terms and Conditions.
9.3 The client indemnifies the Designer against any claim or action relating to intellectual property rights in materials or information supplied by the client and used in the performance of the work commissioned. 



10 Liability
10.1 In the event of breach, the Designer must first be given written notice of default, setting a reasonable term in which to perform his/her obligations, to correct any errors or to limit or reverse the loss.
10.2 The Designer is liable towards the client only for direct damage attributable to the Designer. The Designer’s liability for indirect damage, including consequential damage, loss of profits, loss savings, mutilated or lost data or materials, or damage due to business interruption is excluded.
10.3 Except in the event of intent or wilful recklessness on the part of the Designer, the Designer’s liability is limited to the fee that he or she charged for the work commissioned, or in any event the part of the work commissioned to which the liability relates. That amount may not exceed EUR 75,000 and may in no event be higher than the benefit paid to the Designer by the insurance company in the case in question. The amount for which the Designer is liable in the case in question is reduced by any sums insured by the client.
10.4 Any and all liability expires two years from the date on which the work commissioned has ended on the grounds of completion, termination or dissolution. 



11 Other provisions
11.1 If the client wishes to commission the work at the same time to parties other than the Designer, or has previously already commissioned the work to another party, it must inform the Designer accordingly, stating the names of those third parties. 

11.2 The client is not permitted to transfer or assign to third parties any of the rights under an agreement concluded with the Designer, except in the event of transfer of the client’s entire business or with the designer’s written consent. 

11.3 Both parties must keep confidential any and all confidential information, facts and circumstances that come to their knowledge in the context of the work commissioned, from each other or from any other source, of which they can reasonably understand that their publication or disclosure to third parties might damage the Designer or the client.The same duty of confidentiality in respect of such facts and circumstances must be imposed on any third parties engaged in the performance of the work commissioned.
11.4 If any provision of these General Terms and Conditions is void or voided, the other provisions of these General Terms of Conditions continue to apply in full. In that case the parties will consult in order to agree on new provisions to replace the void or voided provisions that are as closely as possible in keeping with the purpose and scope of the void or voided provisions.

11.5 The headings of these General Terms and Conditions have been included for easy reference only and do not form part of these General Terms and Conditions.
11.6 All agreements between the Designer and the client are governed by Dutch law. The parties will first attempt to settle any dispute that arises in consultation. Unless the parties have expressly agreed in writing on arbitration, the court that has jurisdiction by law or the court in the district in which the Designer has its registered office has jurisdiction to hear and decide on any disputes between the Designer and the client.

II. Terms of Use Studio Frowijn & FROWIJN brand

Company information

Studio Frowijn

Singel 76-B1

1015 AC Amsterdam

The Netherlands

T.: +31 (0) 20 33 15 6 37

E.: info@liselorefrowijn.com

W.: www.liselorefrowijn.com

IBAN: NL94 INGB0007244907

Chamber of Commerce: 61447684

V.A.T.: 206197822B01

Corresponding address:
Studio Frowijn
mrs. L. Frowijn
Klapmutsenveem 56
1019 HV Amsterdam
The Netherlands
E.: info@liselorefrowijn.com

Copyright

Copyright in the documents provided in this site (including, without limitation, the trademarks of Frowijn, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Liselore Frowijn and its affiliates. You are authorised to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Studio Frowijn. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.


©liselorefrowijn
©studiofrowijn
©frowijn

Trademarks
Frowijn’s trademarks include but are not limited to the Studio Frowijn’s name and logo and Frowijn’s name and logo. Please note that your use of this Website does not grant you any rights to use our trademarks.

For press inquiries, please view our contact pages at www.liselorefrowijn.com/contact



General
The following terms and conditions (henceforth: the Terms and Conditions”) are valid between you and Studio Frowijn (Reg. No. 206197822B01) (henceforth: Studio Frowijn; may be referred to as “us” and “we”) and apply to all use of and orders placed on the Studio Frowijn website www.liselorefrowijn.com, and orders made by telephone, e-mail or by appointment (henceforth together: the “Website & Webshop”). Please note that Studio Frowijn does not guarantee that all Frowijn products presented on the Website & Webshop are in stock or are available for purchase. Studio Frowijn reserves its right to stop selling a product. Orders can only be placed by persons that are 18 years or older. Studio Frowijn reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Each purchase is subject to the Terms and Conditions in the version applicable at the date of submitting the order. Please inform yourself about the applying version of Terms and Conditions before submitting your order. Please note that the terms and conditions valid for your order is always the terms and conditions that you have read and accepted before you have placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.

CONTACT

For any questions, consultations or suggestions, please send your comments by e-mail to: info@liselorefrowijn.com

Language
The language of the Terms and Conditions is English.

Placing orders
By using the Website and/or placing an order on the Website & Webshop, by telephone, e-mail or by appointment you confirm that you have read these Terms and Conditions and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the Terms and Conditions before you place an order. An order can only be placed if you have previously confirmed that you accept these Terms and Conditions. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.

Order confirmation
After submitting your order, we will send you an order confirmation email with your order number, details of the product or products you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.

Acceptance and shipping confirmation
Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation email will be sent with all relevant information about your order and these Terms and Conditions. The shipping confirmation is our acceptance of your order. Please note that Studio Frowijn does not guarantee that all products presented on the Website & Webshop are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by email. If we already have received payment for such product we will refund you the amount of the purchase

Colors
Studio Frowijn’s goal is to describe the products at the Webshop as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website & Webshop can differ somewhat from their actual colors. Frowijn cannot be held responsible for any such discrepancy.

Acceptance and shipping confirmation

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation email will be sent with all relevant information about your order and these Terms and Conditions. The shipping confirmation is our acceptance of your order. Please note that Studio Frowijn does not guarantee that all products presented on the Website & Webshop are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by email. If we already have received payment for such product we will refund you the amount of the purchase.

Personalised items
Personalised products cannot be returned or refunded. Once the order has been sent by the customer and confirmed by Studio Frowijn, the customer will be informed via an order confirmation email. Once the order is processed and accepted, the customer will receive a shipping confirmation email. Personalised items may be delivered in a time slot indicated on the site which may be longer than regular delivery slots. Because of the clearly personalised nature of personalised products and the fact that they are produced specifically for the customer, they cannot be returned, refunded or exchanged. Similar, the customer does not have the right to cancel the order.

Prices
The prices and delivery costs shown on the Website Prices displayed on the webshop are listed in EURO and include Dutch VAT.

All charges for duties, taxes and the carrier’s collection fee are in addition to the delivery of your order and shall be paid exclusively by you. You should contact your local customs office for further information. The amount of any applicable duties, tariffs and taxes will vary based on a multitude of factors, including items such as the destination of origin or the classification of the merchandise being purchased.

The prices and delivery costs shown on the Website & Webshop may vary from time to time and Studio Frowijn is not bound by the price until Studio Frowijn has accepted the order by sending the shipping confirmation to you. The prices between physical stores and the Website & Webshop may also vary. If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled.

Studio Frowijn always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order we will refund you the amount of the purchase. The refund is made using the same payment method you used at the purchase.

Please also note that Studio Frowijn may cancel the order even if it has been accepted by Studio Frowijn, under the condition that you realise or should have realised that the price information was incorrect.

The delivery costs are shown in connection with the shipping methods at the checkout stage.

Payments

The following payments are accepted within the Webshop of Studio Frowijn.

Paypal

When selecting the PayPal option, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the Webshop.


Credit cards and debit cards

Payment can be made by the following credit cards: Visa, Mastercard, JCB and American Express Payments can also be made by the following debit cards: Maestro (please check with your bank to make sure your credit card is valid for online purchases). The purchases made with Visa and Mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once you place the order. We do our best to make the Webshop as secure as possible. All credit/debit card transactions on the Webshop are processed using Paypal, a secure online payment gateway that encrypts your card details in a secure host environment. Payment will be debited and cleared from your account once you place the order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Studio Frowijn, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

Shipments

We offer different shipping methods to meet your needs as further specified when you check out. Dispatch of orders may take up to 7 business days. The delivery times do not take into account possible delays caused by payment authorization and/or on the part of the shipping company. If Studio Frowijn fails to deliver within 30 days, you have the right to cancel the purchase.

Your order will be delivered by Post NL to the shipping address you have indicated.

For security purposes, Studio Frowijn reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

Returns and Exchanges

The private customer has the right to return a purchase at any time within 14 days after receipt of the product. Full-priced products can be returned/exchanged within 14 days from the date of delivery, however, special offers cannot not be refunded. The date of return and exchange will be coordinated with you in advance and confirmed by us in email correspondence.

To return an online purchase Studio Frowijn only accepts merchandise returned in its original condition. For a full refund / exchange if the merchandise is accompanied by the original invoice(s). Please note that we do not accept pieces that are worn, used, altered or damaged. Please contact our customer service if you wish to return or exchange an item.

We would like to make you aware that returned or exchanged merchandise can only be refunded or exchanged by carefully following the instructions you have previously agreed on with Studio Frowijn, otherwise a refund or exchange by Studio Frowijn cannot be accepted.

Upon receipt of the return merchandise in accordance with our terms and conditions, we issue refunds within 7 working days. Please note: depending on your chosen payment method, it may take a few days for the funds to appear on your statement.

The full amount of the refund will be credited to the original account, which has been used to purchase the order, using the same conversion rate that is used during the payment transfer. We will confirm to you that we have returned your payment and we will provide you with the bank account the payment has been returned to. At all times you are held responsible for the to be charged shipping fees for return and or exchange.

Please note that a different return and exchange rate policy may apply to purchases made in other stores and online stores selling Studio Frowijn products. All effort will be made to an immediate refund or exchange. An email will be sent to you once the return/exchange to you has been processed by us.

It is recommended that you return your merchandise using a recognised shipping carrier and use insured shipping options, so you are able to track your shipment. Also to make sure the shipment has sufficient insurance to cover the value of the merchandise. Studio Frowijn will not be held responsible for reimbursement or compensation in the event of a refund or exchange package is lost, stolen, or mishandled. Studio Frowijn reserves the right to refuse goods acting by own discretion that are either a refunded or to be exchanged merchandise, that do not meet the above requirements.

The exchange of an item purchased on the webshop of Studio Frowijn includes a simple two-step process:

The return and refunding of the order

Re-selecting and ordering the desired product

Please note that (a) returned item(s) sent to Studio Frowijn are still in original shape. The items must be in initial state and still perfectly usable for new orders. The customer is responsible for all shipping charges of returned products, unless there is an error made by Studio Frowijn in the original shipping process and Studio Frowijn has confirmed this error to you in an email. Only then the product can be shipped through an appointed carrier by Studio Frowijn, we therefore arrange the transportation.

Defective products

If you receive defective products, please notify us immediately and within 48 hours after receiving the purchase.


III. Stores Sales Policy FROWIJN brand by Studio Frowijn

Company information

Studio Frowijn
Singel 76-B1

1015 AC Amsterdam

The Netherlands

T.: +31 (0) 20 33 15 6 37

E.: info@liselorefrowijn.com

W.: www.liselorefrowijn.com

IBAN: NL94 INGB0007244907

Chamber of Commerce: 61447684

V.A.T.: 206197822B01

Corresponding address Studio Frowijn

mrs. L. Frowijn
Klapmutsenveem 56
1019 HV Amsterdam
The Netherlands
E.: info@liselorefrowijn.com

Order Conditions

All prices are in €, taxes are not included;

Minimum quantity to order is 2 pieces per style;

Shipping cost is not included;

References may need to be cancelled due to minimum production reasons. Clients will be informed in due time, so that they can adjust order;

The recommended sales price fixed in the line sheet must be respected.

Calendar for stores

Fall/Winter order deadline: 30 March / Fall/Winter delivery deadline: August;

Spring/Summer order deadline: 30 October / Spring/Summer delivery deadline: March.


Payment Policy

You will receive your order confirmation by e-mail. Once the order is confirmed, we will send you a prepayment invoice of 50% of your total order. The prepayment shall be paid within a week after being issued;

Once we receive the prepayment in our account your order will be fully confirmed;

Unpaid prepayments will automatically cancel the respective order;

The remaining 50% will be paid after finishing the production and before the goods are delivered;
Payment shall be done by bank transfer to our account (bang charges are the client’s responsibility).

In the event of late payment, Studio Frowijn will be entitled to:

charge a late payment interest on a monthly basis of 1,5 percentage point, at any given time, on the goal amount overdue, from the first day overdue and until the balance is settled;

suspend deliveries and/or cancel the order.

Cancellation Policy

The final acceptance of the order is given by Studio Frowijn;

Clients who cancel orders while they are being produced will not be reimbursed;

Additionally, they will be charged 10% of the total amount of their orders due to the prejudice caused.

Shipping Policy

Shipping costs are for the client and Studio Frowijn operates with the courier provided by the store;

Shipping costs will be added tot the total amount of the invoice. If you prefer other shipping methods, please inform us.

We are in no way responsible for any delays in shipping including local delivery error or international custom issue. 


Tax and International Shipping

The consignee will be responsible for all taxes and customs duties.

Overseas are subject to local import duties and taxes, which are payable by the costumer upon receipt, and may be affected by Customs and Excise delays.

Reclamation/Return policy

Any differences in quantities with packing list must be declared within 48 hours of delivery for insurance purposes;

Any damage/defect occurred during transport must be informed within 24 hours of delivery insurance purposes;

Clients shall send an email with an attached picture of the damaged article or box and we will proceed in resolving the incident;

Damage/defect in garments will only be accepted if they have a manufactured default;

The reclamation must be made within a month after the delivery. Any returns of merchandise must be pre-authorized by phone or email without exception;

Returned merchandise must be unused and in original packaging. Clients shall send an email with an attached picture of the damaged article with reference and size. For any query, you can contact us: info@liselorefrowijn.com.

Privacy Policy

We do not sell or share any costumer information;

All right, including copyright, of the brand, website or any other material are owned by Studio Frowijn;

Any copy or use of the brand, website or its contents, by copying or storting it, in hole or part, other than for your own personal, non-commercial use is prohibited without the permission of Studio Frowijn.

Please read our updated Privacy Policy on our website for further information on how we take care of your personal information: www.liselorefrowijn.com/terms&conditions.

Private Sales - Sales

Clients are not allowed to resell FROWIJN products by Studio Frowijn to other retailers: shop, internet, eshops, outlets, private sales;

The sales period is regulated by the sales policy of each country;

Studio Frowijn allows two mid-season promotions a season:

- a promotion campaign with other brands up to a 20% discount in no more than 25% of all references;

- a promotion with only Studio Frowijn items up to a 30% of all references for no longer than one week.

Any other commercial action involving promotions or discounts may be notified by email at: info@liselorefrowijn.com


IV. Privacy Policy Studio Frowijn & FROWIJN brand

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the website — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records during the legally permitted time period unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@studiofrowijn.com or by mail using the details provided below:

COMPANY INFORMATION

Company information

Studio Frowijn

Singel 76-B1

1015 AC Amsterdam

The Netherlands

T.: +31 (0) 20 33 15 6 37
E.:
info@liselorefrowijn.com

W.: www.liselorefrowijn.com

IBAN: NL94 INGB0007244907

Chamber of Commerce: 61447684

V.A.T.: 206197822B01

Corresponding address Studio Frowijn

mrs. L. Frowijn
Klapmutsenveem 56
1019 HV Amsterdam
The Netherlands
E.: info@studiofrowijn.com